Delivering Exceptional
Customer Experience Consulting
Hi, I'm Emily!
Your Trusted Customer
Experience Consultant
Are you looking to elevate your customer experience and drive sustainable growth for your business? You've come to the right place! I'm here to help you understand your customer and unlock the full potential of your business through expert guidance and tailored solutions.
Our Clients
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Transforming customers into loyal advocates, and businesses into industry leaders – the incredible power of exceptional customer experience.
Why Choose Me
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With over 10 years as a retailer, I bring a complete understanding of the problems retailers face every day to each client engagement.
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Each business is unique, that's why I work closely with you to develop personalised strategies that align with your objectives and deliverables meet your specific needs.
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I leverage data and analytics to gain valuable insights into your customers' behaviours and preferences, allowing us to make informed decisions and drive measurable results.
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From initial assessment to strategy development, implementation and future planning, I provide comprehensive support at every stage of your Customer Experience transformation.
My Approach
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Empathy Led
Prioritising understanding and catering to customers' unique needs and wants.
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Data Driven
Utilising data-driven insights to enhance customer understanding and decision-making.
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Partners
Leveraging a robust partner network to connect businesses with suitable collaborators to improve their overall customer experience.
My Services
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Team Workshops and Ideation Sessions
Empowering your team with the knowledge and skills needed to provide exceptional Customer Experiences.
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Strategy Development
Developing customer-centric strategies and roadmaps tailored to your business objectives and customers.
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Process Optimisation
Streamlining your customer-facing processes to enhance efficiency, satisfaction and deliver a seamless experience.
